DigiEx

digital, agencies, life, and other stuff

Archive for the ‘Internet’ Category

Amazon fail: when global email marketing goes bad!

Posted by Lee on September 2, 2009

I used to love Amazon, no really -I just loved them. The ultimate bookshop, the ‘Bookshop at the end of the Rainbow’, Amazon was my online booklover haven.

I’m also a bit of a gadget freak / geek and would love to own a Kindle, the amazing super sleek ebook reader. Amazon is at one level, very clever as a couple of months ago their system sent me an email all about the Kindle. It had links to more details about what is in many ways, the i-pod for books. There were also links to video clips showing the Kindle and their happy owners getting acquainted.

It worked, I wanted one, and I wanted it then. I was excited because I knew that until I received that email, it was only available in the USA. With trembling fingers, I pressed the ‘buy now’ button and………….. damn it, it was still only available to people in the USA!!!

Slightly annoyed, but still interested enough to try and find out when they might be considering rolling out the Kindle to an international audience, I emailed them to find out more.

I got a very prompt reply – but not an intelligent, ‘in context to my specific enquiry’ – no, it was a stupid auto-response that thanked me for my enquiry and then pointed me to a bunch of FAQ links (by the way, they didn’t answer my two key questions).

Maybe I’m not that bright, but since then, whenever I had a few idle moments to spare, I’d go back to the Amazon site and try to find a “Contact us, we’re real people who are really interested in you, our customer’s specific request” button or link. I’ve yet to succeed in this quest.

So why am I writing this post about something that happened a couple of months ago?

Could it be because today I received another email from Amazon? It was sent to me because:

kindle 1 extract

Yes, they got me again – and when I looked online – no, the Kindle still isn’t available to us down in New Zealand!
Ever the optimist, I emailed them because surely this time, as their email was so specific, there’d be somebody waiting to answer all these excited queries? I even tried to use a little bit of sarcastic humour to generate some friendly banter between myself and a friendly customer service rep:

kindle 2 extract

Well, I got my reply, but was it from a friendly customer service rep?
No way, never, nada – but I did receive another email from the friendly but contextually inept Amazon auto-bot that went something like this:

kindle 4 extract

OK, so now I admit defeat, and from now on, every time I’m tempted to order more ‘real’ books from Amazon, I’ll stop and think of all those friendly, helpful store assistants in my local book shops – real people who, if they don’t have a book in stock will order it for me…… probably from Amazon!

Posted in Advertising, Brand Experience, Internet, Marketing, Sales promotion, Technology | Tagged: , , , , , , | 2 Comments »

Trent Reznor 1, Mojo Magazine 0

Posted by Lee on August 17, 2009

Love him or loathe him, Trent Reznor is a genius. Nine Inch Nails has been around for years now, and although too dark and ‘industrial’ for some, his work has always been original and exciting. However, his vision extends well beyond pure music and includes the wider digital realm.
NIN’s Year Zero 2007 concept acted as a beacon of hope for a music industry desperately attempting to keep alive a terminally ill business model.
yearzero_coverYear Zero was a total multi-media experiential project, incorporating an ARG, live events, merchandise and social media – however, the actual CD was a key artifact, a central piece of the expanding phenomenon that was Year Zero.
It was also acknowledged as one of the great marketing campaigns, picking up a Cyber Grand Prix at the 2008 Cannes Advertising Festival – I had the privilege of judging the campaign at that event.
Since then NIN have experimented with different distribution models, allowing fans to download the album The Slip from the NIN Nails website (free of charge), and an EP to coincide with their current tour.

julymojoTrent Reznor’s status as a digital pioneer is already well known and well documented, so why am I writing this post?
Well, I’m a big fan and long-time reader of Mojo, the Music Magazine, as it has well written news, interviews, and reviews – and in the July 09 issue there was brilliant interview with Trent Reznor. The article provided some real insights to an older and wiser Mr Reznor. I was so impressed by the piece that I wanted to ‘tweet’ about it and provide a link to the interview on the Mojo website……..
There was just one small problem – there was no sign of the interview on the Mojo site – there are other interviews on the site, but ironically, of all the musicians Mojo interview, they didn’t choose to upload their interview with one of the music industry’s internet gurus!

To add insult to injury, I emailed Mojo and asked whether they intended uploading the piece to their site so I could link to it. This was their reply:

Out of Office AutoReply: Trent Reznor interview – are you going to put it online?

Hello,
Thank you for your email.
Please note that you have come through to MOJO editorial. The team will only deal with queries specific to the editorial content of the magazine, including competition entries, letters and complaints.
However, if you have an enquiry relating to subscriptions you can call 01858 438 806 and they will do their best to answer your question. Advertising queries should be made to the ads team by calling 020 7295 5000.
Thanks for your support,
MOJO

An auto-response – Gosh, I feel special, thanks Mojo, very ‘social media’ of you!

Posted in Awards, Brand Experience, Entertainment, Experiential Marketing, Internet, Marketing, Sales promotion, Society | Tagged: , , , , , , , , , , | Leave a Comment »

First, a silly, disgruntled employee on Facebook, next a potential employer

Posted by Lee on August 17, 2009

………. on an online employment site.
Last week, we had the case of the stupid employee and Facebook, but now we have a candidate for the ‘Best, and Most Motivating Job Ad Award’ – and the role is for a ‘Skilled Part-Time Office Administrator’

Originally spotted and tweeted by @MrsLPikon, it has now been highly re-tweeted around NZ in the last couple of days.

logo_seeknz_subpageThis is a genuine advertisement on Seek New Zealand (and just in case the job ad is removed by the time you read this), here are some motivational excerpts from advertisement, written by the MD of the Accounting firm that’s searching for the perfect job applicant:

‘Personality Wise I’m looking for;
Someone who loves details. i.e charging clients the right amount, entering addresses into the database correctly, having the right name on a letter. You want make basic mistakes because you’ll do a quality job.’
Hmmmm…….. ‘you want make basic mistakes’ – a test for an applicant perhaps?


‘Someone who can take a project and just “get it done”. I don’t want to hear about the problems and issues and reasons that come up. I simply want the results agreed upon to be completed on schedule and to spec, no excuses. Let me repeat that point – no excuses. Either something is done or it isn’t, there is no “I tried”, “I’m waiting to hear back from someone”, “I sent them an e-mail…”, or “I don’t think it’s possible.” Either it’s done or it isn’t.’

Aha……. He wants a graduate of the world famous ‘No mistakes, No excuses, No tolerance’ School of Management

‘Someone who always say “Good Morning!” and leaves their personal life at home. When you’re here, you’re here and no matter what happened before you walked in the door you’re “present” when you’re in the office. Upbeat personality is key.’
What this means is ‘Only Happy Robots Need Apply’

A dynamic person who can switch projects and focus with ease, and can easily multi-task between various projects. Things change (including my mind at times!) and this should be both expected and anticipated!
What do you mean, you’re not clairvoyant?!

This guy is extremely precise because he goes on to say:

I am NOT looking for:
– A 9-3 punch card “Hey, I got done what I could today but I gotta jet” kind of person
– Someone who comes in and thinks “Hmmm… what should I do today?” (Hint before you leave you should already know what you’re doing the next day)
– Someone who likes to yap with co-workers while or instead of working
– A deadpan personality

The last 2 comments are a bit of an oxymoron, as he wants a person who doesn’t talk to other staff members, but they must have an outgoing personality.

OK, any takers? Is this the best part-time role you’ve ever seen?
Go on, you know you want to work there really, don’t you?

On a more serious note, and to give the writer of this ad the benefit of the doubt, we are in the middle of a recession, and there are far too many applicants out there for every role – perhaps he has written this as a ‘filter’ so only the keenest candidates will apply. The trouble is, he may only be left with the most desperate ones – not the best criteria by which to employ someone! Read the rest of this entry »

Posted in Advertising, Consumer Trends, Economy, Education, Entertainment, Internet, Marketing, Society | Tagged: , , , , , , | Leave a Comment »

Social Media For Dummies, or think before you act!

Posted by Lee on August 10, 2009

facebook follyI’ve just been emailed this Facebook item, and by now it’s probably bouncing around all corners of our networked world.

Is it genuine? Who knows, but either way it’s another timely reminder to those people who seem to use their social media accounts as a broadcast ‘Dear Diary’.

Firstly, employment agencies and potential employers now routinely search online to find out more about a prospective employee – they can gain some great insights from various social media streams into the person behind his or her glowing CV.

Next, once you’ve acquired ‘friends’, at least make sure you’re aware of the potential consequences of your actions if you say something negative about them in your ‘stream of consciousness’, especially if those ‘friends’ you’ve accepted into your social networking life also happen to be your your boss or superiors.

Thirdly – even if those you insult are not signed up as your friends and you think you’re telling others behind their back, remember that things can have a funny way of getting back to those you don’t want to know – especially with so many readily available ‘cut & paste’ tools around.

Finally, use some common sense, and if you aren’t willing to say something to someone’s face – don’t say it online, well at least not if your name and account clearly identifies you. That applies equally to divulging that you’re a stoner, regularly drink and drive, covet somebody else’s partner, or have questionable exotic sexual preferences etc.

We may live in a world where we like to think our privacy is protected, but all of that stands for nothing if you choose to advertise all your innermost needs, wants, desires and other secrets to the wwworld!

For what it’s worth, in this example, I thought her boss was very clear in his reply, and showed remarkable restraint 🙂

Posted in Blogs, Cogitating, Consumer Trends, Education, Entertainment, Internet, Social media, Society | Tagged: , , , , , | 4 Comments »

What the f**k is social media – one year on

Posted by Lee on August 5, 2009

In September last year I put a link to a terrific presentation called “What the f**k is social media” and I made the point that while a great ‘primer’ for social media, with the speed things are changing, it would soon be out of date.

Well, the authors of that presentation, Espresso, obviously agreed, and have released “What the f**k is social media: one year later”. Excellent, and just take a look at some of the updated statistics!

Posted in Consumer Trends, Internet, Marketing, Social media, Society, Technology | Tagged: , , , , , , , , , | Leave a Comment »

Facebook – how are they using your pics?

Posted by Lee on July 26, 2009

facebooklogoI’m not naive and totally understand that Facebook and other social networking sites need to be able to find ways to monetise the millions of eyeballs, engagement (and server space) they’ve accumulated, but I think they’re in danger of betraying the trust millions of users have placed in them.

Apparently, Facebook has agreed to let third party advertisers use your posted pictures alongside their ads, without your express permission.

Facebook could easily make the effort to properly inform each and every one of their registered users about any changes they intend making to the terms of service. Yes, I accept that you can opt out of this change if you actually know about it, and once you do, it is easy to do – however, many users will be oblivious to this change – not good enough Facebook!

So, unless you’re happy with Facebook using your own personal pics in this way (not just on your behalf, but also your family and friends in your pics), you may want to exercise your rights to ‘opt out’ and preserve your privacy. Here’s how:

Log in to your Facebook account.

Click on “Settings” up at the top where you see the “Logout” link.

Select “Privacy”.

Then select “News Feed and Wall”.

Next, select the tab that reads “Facebook Ads”.

In the drop down box, select “No One”.

Save your changes.

There, all done!

Do it now, and you may want to let your friends know as well.

Posted in Cogitating, Education, Internet, Social media, Society, Technology | Tagged: , , , , | Leave a Comment »

Futurism in action: A look at 1999, from back in 1967 – pt2

Posted by Lee on July 12, 2009

Following on from my last post, here’s a look at what the 1999 kitchen of the future was going to look like from a 1967 perspective. Again, I have no idea where this clip came from but if anyone can tell me, I’d be grateful – IBM, Honeywell, some science show or something completely different?

Posted in Consumer Trends, Economy, Education, Entertainment, Internet, Society, Technology | Tagged: , , , , , , , | Leave a Comment »

Futurism in action: A look at 1999, from back in 1967 – pt1

Posted by Lee on July 11, 2009

I have no idea where this clip originally came from but it’s an interesting look at what we thought 1999 was going to look like. This clip shows how we were all going to be doing ‘fingertip shopping’ from the home.

While some of the thinking was spot on – e-commerce and shopping sites; what’s really funny looking at this clip from 1967 is the chauvinistic view of the world and women’s role in it, and how the guy pays and reviews his bills for payment!

Anyway, enjoy and if anyone can tell me where this clip came from, I’d be grateful – IBM, Honeywell, some science show or something completely different?

Posted in Consumer Trends, Economy, Education, Entertainment, Internet, Society, Technology | Tagged: , , , , , , , , , | Leave a Comment »

Twitter in business – walking the line between following and stalking.

Posted by Lee on July 9, 2009

GaryTaxaliFun-thumb-300x362-5338

Let’s face it; anyone worth their salt in the marketing communications industry (agency side) will monitor the social media activity generated by, or around their clients or business prospects.
There’s nothing wrong with that. We do it all the time for our clients as it can help to provide a ‘finger on the pulse’ view of what people are saying about them, and an opportunity to sort out any customer service issues, real or perceived.
However, this afternoon I witnessed a something quite strange, and it made me a little uncomfortable.

An agency was trying to get attention of  @prospect via twitter.
Various members of said agency had got onto twitter and sent a series of tweets to a potential new business prospect in the telco category.
The tweets amounted to a tweet-by-tweet sales pitch handed on from one @agencyperson to the next, all sent to the @prospect in a continuous burst.

So why did the agency use this approach? Good question.
I guess they thought it was original.
I guess they thought that it would demonstrate that they knew how to use twitter, and it would impress @prospect.
Maybe it was just cheaper than picking up the phone?
It wasn’t exactly confidential as anyone monitoring @prospect’s twitter account could watch the approach unfold.
It also meant that @prospect could look at the agency tweeps profiles and see how ‘twitteractive’ @agency really are.
Would an approach such as this really impress @prospect?
I don’t know – it may be flattering I guess, however it could just as easily be viewed as a bit creepy and borderline.

A smart tactic?  Maybe. Clever? Personally, I don’t think so.
I acknowledge that these tweets weren’t direct messages, and some might feel that it just constitutes another form of public advertising.  However as most businesses set their their company name  as a search feed to monitor and respond to customer issues, it was inevitable that the @agency tweets were going to clog up @prospect’s feed.  If this approach had been used to target a specific consumer, what are the potential privacy implications?
How would a potential business client feel about receiving a ‘concentrated blast’ of emails or phone calls from various members of a hopeful sales company? Probably pissed off and a bit violated – and we know that no reputable business would sanction their employees using such behaviour.
I guess what makes me uncomfortable in this digital era, is that it’s such a fine line between targeted marketing communications tactics, and ‘stalking / spamming’ a prospect.
When are we crossing that line?

Note: the picure in this blog entry is entitled ‘Fun’ by the brilliant illustrator / artist, Gary Taxali.

Posted in Advertising, Agency life, Cogitating, Internet, Marketing, Sales promotion, Social media, Technology | Tagged: , , , , , | Leave a Comment »

The power of tribes Vs the mass market

Posted by Lee on June 25, 2009

A few months old now, but Seth Godin‘s terrific video presentation from Ted Talks explains how the power of tribes and the Internet change everything we know about advertising, media and “one to many” communications.

The Genie is out of the bottle and it’s too late to try and put it back again.

Embrace change, form or join a movement, or die!

Vodpod videos no longer available.

Posted in Advertising, Brand Experience, Consumer Trends, Economy, Education, Internet, Marketing, Social media, Society, Technology, Web tools | Tagged: , , , , , , , , , | Leave a Comment »